It is our intention that all the terms of the contract between us are contained in these Terms and Conditions and in the brochures and associated documents issued by us. These are our standard Terms and Conditions. Vouchers sold under special offers may have variations to these Terms and Conditions and any such variations will be published with such vouchers.
All purchases of a voucher for a hot air balloon flight experience must be made on our standard booking forms or submitted electronically from our website. Vouchers may be purchased by telephone if payment is made by credit or debit card but you must send us a completed booking form as soon as possible.
This contract is made with you but you can give the flight experience (on the terms of this Contract) to someone else provided you tell us in writing. These Terms and Conditions will still apply and “you” in the rest of these Terms and Conditions will refer to that person.
The purchase of any voucher may be cancelled by a written request, returning all the documents within 14 days of the date of purchase. A refund less a £10 handling fee will be made to the person who paid for the gift voucher.
Our obligations to you
The voucher will entitle you to participate in a hot air balloon flight experience at a date, to be arranged, within 12 months of its purchase including the preparation and inflation of the balloon for flight, a flight in a hot air balloon and the recovery of the balloon at the end of the flight.
The voucher is not redeemable for cash.
Hot air balloon flights are completely dependant upon the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgement the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow of any postponement but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch. If all flights are suspended due to operational restrictions beyond the Company’s control, such as Foot and Mouth disease, Avian Flu or Coronavirus validity of reservations will be extended by the period of such restrictions.
It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction or duration. No refunds will be given for flights of less than one hour. Certain launch sites may have operational limitations on use and in these situations another launch site may be used.
If we have to postpone your flight on 5 or more occasions during the main flying season (April to October) within your 12 months voucher validity period we will extend the validity of the voucher for 12 months from the original expiry date, providing you have not flown within the original 12 month validity. If the validity period of your voucher expires and you have not tried to fly on at least 5 occasions during the main flying season we will extend the validity period by a further 12 calendar months from the date of expiry for a fee of £40 per person provided that this payment is made within 30 days following the expiry of the voucher. The provision of an extension does not affect your statutory rights and the standard Terms and Conditions apply. Extension fees are non refundable.
We will make you a refund less our reasonable administration costs (see Clause 9) in the following circumstances: – If you die or it is certified by a doctor that there is no possibility that you will be or are medically fit to fly (other than by reason of pregnancy) during the validity period of your voucher. If we agreed in writing at the time of the voucher purchase that the flight must be taken on a specified date or within a specified period of time of not more than one month and we are unable to fly at the time.
If you are unable to fly during the validity period of your voucher because you are pregnant we will extend the validity period by 12 calendar months.
Refunds in any other circumstances are at our discretion.
Our administration costs are 42 per cent of the voucher price and this percentage represents a reasonable aggregate of our administration costs per passenger.
Ballooning activities intrinsically involve the possibility of physical risks greater than those encountered in daily life even though they are conducted under the supervision of pilots who exercise all due precautions to ensure safety. By taking part in such ballooning activities, passengers are understood to be fully aware of these risks.
We carry insurance cover for any legal liability we may be found to have to you for any injury you may sustain, or for damage sustained by your belongings during the course of flight, or during embarkation or disembarkation. However English law in some circumstances sets maximum limits on our legal liability to you that you might regard as inadequate to compensate for any loss, whether for death or personal injury or damage to your personal belongings.
We do not accept liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control.
We cannot supervise vehicles parked at the meeting point for a flight and vehicles and their contents are left at your risk and no liability is accepted for any loss or damage to your vehicle or contents unless it is due to our negligence.
Your obligations to us
Your voucher is valid for a period of 12 months from the date upon which it was bought. The expiry date is shown on the voucher. If your flight is not taken within that time you will lose the right to participate in a flight unless you have booked flights on five occasions during the main flying season, which have had to been postponed for operational reasons or the validity period of the voucher has been extended for some other reason under these Terms and Conditions.
You must contact us within 3 months of the purchase of the voucher to discuss booking your flight which must be for a date within 9 months of the purchase date and in the main flying season. If you do not do so and do not take your flight within the validity period, the voucher will expire at the end of its validity period and you will lose the right to a flight. We will not make any refund in these circumstances.
It is the responsibility of the passenger to make contact to rebook a postponed flight. In the event of a flight being cancelled due to adverse weather conditions or for any other reason, the current range of alternative dates will be available on enquiry to the booking office or on the company website(s).
You must telephone the weather line to check that the flight has not been affected by adverse weather conditions in accordance with our instructions.
You may postpone or change your flight reservation either on our web site or by telephone in person during working hours or by email, not less than 5 days before the flight meeting time of your flight.
If you do not give notice of postponement in accordance with clause 5 above or do not attend in time to take part in your booked flight, you will not be entitled to a re-scheduled flight nor to any refund.
We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery. We may ask you to provide us with a certificate of your fitness to fly from your doctor or specialist. You must not fly if you are pregnant or under the influence of alcohol and/or drugs.
Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his opinion you would be a risk to the balloon, to other passengers or to yourself. In these circumstances, you will lose your entitlement to a flight.
We will only fly children over the age of 8 years and whose height exceeds 1.4 metres. A child under the age of 16 years will only be flown if accompanied by a responsible adult appointed by the parent(s) or guardian. In the interests of safety and operational requirements, we cannot undertake the carriage of passengers whose declared weight exceeds 18 stone (114kg).
We welcome the participation of disabled people in our experiences, though we recognise that to be able to participate safely in a Hot Air Balloon Flight certain disabilities may present greater difficulties than others. We are committed to ensuring that customers with disabilities are given every opportunity to participate, so we require that you tell us about any disability or medical condition, even if YOU do not consider that it is a disability, at the time of ordering. Such information is needed to allow us to respond to our duty of care for your safety. This enables us to do our best to meet the participant’s particular needs if possible.
You should wear appropriate clothing as is advised to you in advance of the flight and as further detailed in our map pack.